My Opinion

I work at a retail pharmacy and decisions are made continuously. There are several instances where a patient drops of a prescription and comes back later to pick it up being informed that we currently don’t have that medication in stock. As techs, we see instances like this differently. Some would leave the prescription alone and deal with it when the patient returns, others would call other pharmacies to see if they have that certain medication in stock, while others would directly order the medication from our warehouse so we could keep the patients business and fill their prescription in 2 to 3 days when the medications arrives. In my opinion, I suggest to all techs that we check each medication for each prescription making sure it’s in stock before the patient’s leaves so problems don’t get piled up. I voice my opinion about this particular problem because as a business, I look at it as being better to order a medication and filling it in the next couple of days rather than calling other pharmacies and wind up losing business. I work with techs who are all for my thoughts and ideas while others are totally against it and only care about not upsetting the patient whether we lose their business or not.